Kidsaw Highsleeper Beds
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FAQ Related To Kidsaw Highsleepers
What should I do if I need to change my order?
If you need to modify your order, please contact our customer service team as soon as possible. Changes depend on stock availability and can affect delivery timelines. Once dispatched, orders can only be returned, not exchanged.
How can I get in touch?
Our dedicated customer service team is here to help with any queries. You can reach us via email at [email protected], by phone at 01484 957337, or through our live web chat for immediate assistance.
What is your returns and refund policy?
We accept returns within 14 days if the items are in their original, unopened condition. Refunds are processed within 2-3 working days of receiving the return. For comprehensive details on our returns process, including how to initiate a return, please refer to our FAQ page.
What are the delivery costs and timeframes?
We offer a flat rate delivery fee of £20.00 to most UK postcodes, with a surcharge for remote areas. Rest assured, our delivery team will bring your bed inside your home and place it in the room of your choice on selected products. We also offer an assembly service on selected products that can be added at check-out. For detailed delivery timelines and additional information, please check the individual product page or our FAQ page.
Are high sleeper beds safe?
Absolutely. Our high sleeper beds are crafted from sturdy materials and are designed with safety and durability in mind. Each bed undergoes rigorous testing to ensure it meets and exceeds UK safety standards (BS EN 747). The high sleeper beds in our range are designed with safety at the centre, and our manufacturers use high-quality materials to ensure a construction that’s suitable for even the most energetic of children.
How old should a child be to use a high sleeper?
High sleeper beds are generally recommended for children aged 6 and above. However, it’s essential to consider your child’s maturity and ability to safely use the bed. If you have concerns about your child’s ability to climb up to the sleeping area, it might be better to wait or look at a midsleeper instead.
Are high beds better?
High beds are great, especially when it comes to saving space in small rooms. By increasing the height of the bed, you unlock extra space below for a desk, gaming area, wardrobe, or even a comfy sofa - maximising every square foot of your child’s room.
What types of high sleepers are there?
Our high sleeper beds come in a wide variety of designs, including:- High sleepers with desks for studying or working
- Gaming spaces for entertainment
- Wardrobes and sofas for added functionality
How easy is it to put together a high sleeper bed?
Our high sleeper beds come with detailed instructions and all the necessary hardware for straightforward assembly. If you prefer professional help, take advantage of our assembly service, where our expert team will handle everything for you. Simply add this to your basket from the product page or get in touch with us after you’ve ordered to iron out the details.
Do your beds come with a guarantee?
Every bed we offer is backed by at least a 12-month guarantee, ensuring both peace of mind and quality assurance. What's more, some brands in our collection extend their guarantee for up to an impressive 5 years. Check the product page for product-specific details or get in touch with our customer service team.