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FAQ Related To New Products
Are bunk beds safe?
Bunk beds are safe and fun for kids and we've gone to great lengths to ensure the brands we stock meet rigorous safety standards. Some of these features include sturdy construction, high rails, and secure ladders to ensure your child remains safe if they're sleeping on the top bunk. Whether crafted from solid pine or metal, each bunk bed is built to withstand the wear and tear of young children - no matter how much energy they have!
What age can a child use a bunk bed?
Bunk beds are generally suitable for children aged 6 years and up. We recommend reserving the top bunk for older kids, as they'll find it easier to safely climb up and down. The lower bunk is a great option for younger children who may find going to a higher bunk difficult.
What size are bunk beds?
Bunk beds typically accommodate single mattresses, with each bed measuring approximately 190cm x 90cm. Double-check the dimensions on the product page or get in touch with our team if you'd like more information. We also stock a range of triple bunk beds, which include an extra bed for accommodating three children comfortably and are ideal for sleepovers or larger families.
Are bunk beds easy to assemble?
Yes, our bunk beds are designed to be easily assembled. They come flat-packed with comprehensive instructions that explain the set-up of your new bed. If you'd prefer to take a step back and have somebody else assemble the bed, many of our bunk beds can be assembled for an additional fee - you can add this service either in checkout if available on the product.
How do bunk beds help maximise space?
Bunk beds are designed to maximise floor space, making them an ideal choice for smaller bedrooms or siblings sharing. With two or three beds stacked, they free up extra room for play space, additional storage, or other furniture.
What should I do if I need to change my order?
If you need to modify your order, please contact our customer service team as soon as possible. Changes depend on stock availability and can affect delivery timelines. Once dispatched, orders can only be returned, not exchanged.
How can I get in touch?
Our dedicated customer service team is here to help with any queries. You can reach us via email at [email protected], by phone at 01484 957337, or through our live web chat for immediate assistance.
What is your returns and refund policy?
We accept returns within 14 days if the items are in their original, unopened condition. Refunds are processed within 2-3 working days of receiving the return. For comprehensive details on our returns process, including how to initiate a return, please refer to our FAQ page.
What are the delivery costs and timeframes?
We offer a flat rate delivery fee of £20.00 to most UK postcodes, with a surcharge for remote areas. Rest assured, our delivery team will bring your bed inside your home and place it in the room of your choice on selected products. We also offer an assembly service on selected products that can be added at check-out. For detailed delivery timelines and additional information, please check the individual product page or our FAQ page.