Having been extremely let down by another online children’s bed retailer we were in need of fast delivery of a new bed. The selection was excellent and ordering process was very easy. Pricing was great when compared with elsewhere. Delivery was fantastic and very smooth. Communication was great. The bed arrived on Wednesday, around a week after ordering it, and we built it that night. The instructions did say it would take around 2.5 hours to build whereas it took just under 5 (and I felt that we worked quite quickly!) Unfortunately one of the boxes had been damaged with a puncture type hole which wasn’t noticed upon delivery and one of the parts had been damaged. I contacted the company the following day and a replacement part was with us by Saturday. Talk about excellent customer service. Highly recommended.

Great product. Good customer service. Re-arranged delivery date. Product was delivered in good condition and was relatively easy to assemble.

While you can find good deals on this website, there is always an element of risk when it comes to buying a mattress online. To offset the risk for the buyer, most resellers provide extensive descriptions AND and offer you the possibility of returning the mattress (it's called 'sleep trial'. Unfortunately that is not the case with Kids Beds Online. I purchased a Breasley Sunrise Wave mattress from them. The description is - to say the least - minimal. No detail is provided beyond this vague sentence "provide optimal support and comfort". It does not even say if the mattress is made of springs, foam or is hybrid. It is only after receiving and opening the packaging that I realised that there was an Uno Firmness Rating sticker that described it as 8/10 extra firm. Basically it is VERY hard, but I had no way to find out based on the description. I contacted customer service, and they refused a return because the packaging had been opened. They told me several times that firmness is 'entirely subjective'. What is the point of the firmness rating then? Why do all other resellers (for instance Mattress Next Day) give a firmness classification on their website? I challenge anyone to try a 8/10 'extra firm' mattress and subjectively consider it as soft. They also tried to hide behind the manufacturer's description, which of course raises further questions about their commercial practice (if the manufacturer's description is too short or misleading, why do you reproduce it as is on your website? Why do you sell their items in the first place given the risk of unhappy experiences such as mine?). All in all a very disappointing experience which cost me £110. Verdict: company to be avoided.

Really helpful over the phone then processed and delivered my guest bed promptly! Best price I could find for the bed I wanted too.

The bed is stunning. My son is so happy! Ordering and delivery great. Quick response to queries. We're thrilled! Thank you.

I ordered the exact same bed in April from a different company and was still waiting in October for delivery. I cancelled that order and bought the Estella high sleeper with desk and sofa, this was delivered within 3 weeks. Really pleased, the quality is very good and it looks fantastic. I wish I had paid for assembling and it took my husband the best part of 6 hrs to put together.

The whole experience was easy and efficient. From ordering to arranging a specific delivery day, being kept updated and the delivery itself. Was smooth and well organised. The bed quality itself is great and easy to assemble with the instructions.

Rapid response from sales team to queries, once ordered the bed arrived within 48 hours. Impressive delivery time.

Good communication regarding delivery and were able to change my delivery day to a day that suited me. Product arrived bang on time, really happy with the bunkbed I bought for my boys.

Best price online for the bed my daughter wanted, good communication from Beds online with regards to delivery dates. The product could have had included better quality 10mm pozidrive screws rather than the Philips but that's a minor gripe. Overall, I'm very happy with the service and product.

When looking for a new bed for the little one, I came across KidsBedsOnline via Google.Checking the vast range they have, we settled on the one we liked and paid through ClearPay as that was an option.I received a personal email from Mark M to confirm that the order has been placed and received updates on the delivery process.When it arrived, we were satisfied with the quality of the product and the care shown in shipping.Very happy with the overall customer service and the personal emails go a lot further today where this has been mostly automated.

Good experience. Journey from order till delivery it is very clear in process. Very much supportive. Got good response customer care. We bought Ecilpse Bunk Bed and output is as expected. Sliding door should have been bit stronger, length between bunk is sufficient for the small kid to sit and read.

Good experience using this company, quick delivery and customer service was fast at replying to questions. We had one item which had a small bit of damage to it, I emailed pictures and details of the part and a new one was sent out the following day. Thank you for a helpful and easy purchase!

Fantastic product.I purchased it for my 4-year-old grandson and he loves it.He also made a den area behind the desk.No issues with any items or delivery.

Great product. Although originally not in stock the shuttle white small double sleeper has lived up to expectations and my daughter loves it. The team were helpful all the way, although there were some communication mix ups, these things do happen. Would recommend.

What a first rate company. I Had lots of questions which were all answered very promptly. I bought bunk beds, single bed and mattresses for my 3 young grandchildren. All came from different companies all of which delivered within just a few days, in excellent condition. Assembly instructions very straight forward. The delivery guys, particularly the two charming guys who delivered the Maxwell single bed, rang the company to double check everything we needed was in the single box. So kind and helpful. I can’t recommend this company enough. BRAVO!

Great communication regarding delivery. On the day the installer was prompt and efficient and the bed looks great. It feels very sturdy, has lots of storage space and my son is extremely happy.

Having shopped around for a high sleeper bed for our 7 year old, we eventually chose Kidsbedsonline and have been delighted with the service they offer. They helped us talk through our frame and mattress options and offered a competitive price. They also helped chase up our delivery with the manufacturer. Throughout the purchase they were responsive and helpful.

Excellent company. I had a nightmare with another bed company who failed to deliver a bed.I rang this company to check the stock of the same item and they were really helpful, confirmed stock and set delivery expectations and even gave me a 5% off voucher.Bed was delivered exactly when they said it would be.Really wish I had researched more and used these guys from the start.Would definitely recommend.

This company is great. Very easy to place an order, delivery was so quick & was kept updated on the delivery time, the bed had clear instructions & was very straightforward to make even on my own. The bed was such a great price & amazing quality. Will definitely be recommending Kids Beds Online.