Shelter Bunkbed

What are the delivery costs and timeframes?
Delivery is a flat rate of £20.00 to most UK postcodes, with some more remote areas incurring an additional surcharge. Please check the ‘Delivery Information’ tab on this page for product-specific timelines and more information about the delivery process and surcharges.

Will my bed be delivered inside my home?
Yes, our delivery service includes bringing your new bed inside your home. Our Two Person team will ensure it reaches the room of your choice safely and efficiently. If it is a Single driver your order will be delivered to your front door. Please clear any obstacles to facilitate a smooth delivery.

Do you offer an assembly service?
We offer an assembly service for some of our products. If available, you we be offered this option on the product page. Alternatively, our beds come with detailed assembly instructions if you would prefer to set it up yourself.

How can I contact customer service?
For any inquiries, you can reach our customer service team via email at [email protected] or by phone at 01484 957337. Our web chat is also available for help in real time.

What should I do if I need to change my order?
If you need to modify your order, please contact our customer service team as soon as possible. Changes depend on stock availability and can affect delivery timelines. Once dispatched, orders can only be returned, not exchanged.

Can I get a refund if needed?
Returns are accepted within 14 days in original, unopened condition. Refunds are processed within 2-3 working days of receiving the item back at our warehouse. For more details, please contact our customer service team.

Can’t find an answer to your question? Please get in touch with our team.